Customer Satisfaction!


Self-survey through online questionnaires and e-mails (1-2 times per year)
Customer Complaint Rate: The rate of complaints from customers

Customer Satisfaction Team:
BLUESKY runs a customer satisfaction team to keep customer satisfaction a top priority. The team handles suggestions and complaints from Voice of Customers (VOC), and helps the company share the information as part of an effort to get rid of inconveniences quickly. Moreover, we have improved customer satisfaction through customer satisfaction awards, Happy Calls, and survey of customer satisfaction.

- Customer Satisfaction Award: A best service employee is selected among local guides and tour conductors every month. (Once a month)

- Happy Calls: Customer Satisfaction Survey is carried out by phone after travel (Twice a month)

- Customer Satisfaction Survey: The survey for customer satisfaction is conducted on the homepage (Twice a year)